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Patient Journey

What is a Patient Journey?

The term Patient Journey refers to the comprehensive pathway or progression a patient follows as they navigate through the healthcare system. This journey encompasses every stage from initial symptoms through diagnosis, treatment, follow-up, and ultimately to recovery or ongoing management of a condition. In the context of US healthcare, the patient journey is crucial for understanding the patient experience, enhancing care quality, and ensuring better health outcomes. Here’s a breakdown of key elements typically involved in a patient journey:

Why is a Patient Journey important to healthcare?

Understanding the patient journey is pivotal to improving healthcare because it provides insights into what patients experience at each step of their health-related processes. By examining and optimizing these journeys, healthcare providers can identify inefficiencies or disruptions in the system that may affect patient outcomes. The patient journey is pivotal for:

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