Video Remote Interpreting (VRI) is a technology-driven service that provides on-demand language interpretation through video conferencing. By connecting patients and healthcare providers with professional interpreters, VRI ensures effective communication when language barriers exist. This service is particularly beneficial in real-time medical settings where accurate and immediate interpretation is critical.
Video Remote Interpreting (VRI) plays a pivotal role in the healthcare sector by bridging language gaps between patients and healthcare providers. This is crucial in ensuring that all patients, regardless of their language proficiency, receive equitable healthcare services. VRI improves patient outcomes by reducing the risk of misdiagnosis or medical errors due to language misunderstandings. Moreover, it enhances patient satisfaction by promoting clear, empathetic communication.
Additionally, VRI supports healthcare organizations in complying with legal and regulatory requirements such as the Americans with Disabilities Act (ADA) and Section 1557 of the Affordable Care Act, which mandate language assistance for non-English speaking patients.